Returns

We want you to be happy with your purchase from Bear-Foot. If, for any reason, you aren't then we want to know, so please contact us.


In order to claim a refund, returned goods must be in their original packaging and in the same condition as when dispatched by us.  

Please note, customers are responsible for return postage costs.

1. Items can be returned for any reason within 14 days for your choice of a replacement size or a refund.

2. For all exchange and returns send as email to returns@bear-foot.co.uk stating the reason for return. We will provide you with a returns number and will confirm the return address.

3. Please use the sticky the label on the top right of your invoice copy on the postal packaging (NOT the shoe box!). This identifies you as the sender and has the invoice number on it that will enable us to process your return request.

4. Return the package to us. As noted in our T&Cs, customers are responsible for return postage costs.

On receipt of the package, we will judge whether the goods are in perfect condition. No returns will be accepted if the returned products have been visibly used or damaged by the customer and if this use or damage has rendered the products unsuitable for sale. If the return is refused by us, the products will then be returned to the customer at our expense.

We normally procees a returned item, by giving a refund or sending a replacement, within 7 days of receiving it back. Very occasionally items are lost in the post, again we will arrange for a suitable replacement to be sent but first we ask you wait two weeks from the date of payment to be certain the original pair was in fact lost. 

Our returns policy does not affect the statutory right to cancel orders placed.

N.B. Sale items are non-refundable. Items may be returned for credit (unless specifically noted otherwise) and any sale items exchanged may incur additional delivery charges.

Remember it is your responsibility to ensure we receive the shoes in their original saleable condition (this includes all packaging associated with the product).
 

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